Exchanges & Returns

At GPS Gems, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, products, and services.

1. What Information We Collect

• Contact details (name, email address, phone number, shipping address)
• Account information (username, password)
• Order and payment details (billing address, order history – processed securely via third-party gateways)
• Device and usage data (IP address, browser type, pages visited, time spent, referring URLs)
• Marketing preferences and communication history
• Product support enquiries or warranty claims

2. How We Collect Your Information

We collect personal information through:

• Our website (e.g. when you place an order or contact us)
• Email, phone, or live chat interactions
• Newsletter sign-ups or promotional campaigns
• Social media channels or competitions
• Cookies and website analytics tools (e.g. Google Analytics)

3. How We Use Your Information

We use your information to:

• Fulfil orders and deliver products
• Process payments and manage your account
• Provide customer support and respond to enquiries
• Improve our website, services, and product offerings
• Send important updates, shipping notifications, or account alerts
• Offer tailored promotions, content, and marketing (if opted in)
• You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Disclosure to Third Parties

We never sell your personal information. However, we may share your data with trusted third-party service providers for business operations, such as:

• Payment gateways (e.g. Stripe, PayPal)
• Delivery and logistics partners (e.g. Australia Post, couriers)
• Website and email hosting services
• Analytics and marketing platforms
• These providers only receive the information necessary to perform their functions and are required to keep your data confidential.

5. Cookies & Tracking Technologies

We use cookies to:

• Improve site performance and user experience
• Remember your preferences (e.g. cart contents)
• Analyse website traffic and trends
• Provide targeted advertising through platforms like Google or Facebook
• You can disable cookies through your browser settings, though some site features may not work as intended.

6. Data Storage & Security

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes:

• SSL encryption across our website
• Secure storage of user data
• Strong internal access controls and regular system audits
• If a data breach occurs, we will notify affected users and comply with all applicable laws, including Australia’s Notifiable Data Breaches (NDB) scheme.

7. Access, Correction & Deletion

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Ask us to delete your information (where legally permitted)
• To do so, please email: info@gpsgems.co

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal data.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on our website with the effective date clearly shown.